Refund Policy
Zambian ARTS Publishing House may only refund you the money 60 days upon request, provided the following conditions are met.
- Zambian ARTS Publishing House has acknowledged that it has failed to complete the project or submit it to you.
- Silence from Zambian ARTS Publishing House for working days exceeding 14 after the project due date without notice.
- Upon postponements amounting to a total of 21 working days from the project’s due date.
In no other condition shall Zambian ARTS Publishing House process a refund for any individual.
Terms of Publishing
Zambian ARTS Publishing House and its partners shall publish authors’ book projects under the following terms.
- Work shall be done within a period of 21 working days, unless indicated otherwise.
- Zambian ARTS Publishing House shall only cover works ordered and paid for by the client
- Works shall only begin upon a full payment of a quoted amount.
- In the event of an anticipated delay, Zambian ARTS Publishing House shall notify the client and apply for a period not exceeding 14 working days through reasonable means of communication.
- The costs of sending and withdrawing money shall be covered by the client.
- The client is responsible for covering the transportation costs of books from the Lusaka printing office to their town or city. The publishers will calculate the necessary logistics and costs in advance.
- This package DOES NOT include hardcopy prints, but only those stated in the tab on the previous page. Authors will have to place an order for their books to be printed separately. The publishers shall provide necessary quotations for that immediately the process is done.
By making a payment or submitting the project, the client acknowledges and accepts these terms.